🔒 Privacy Policy

Last Update 13/09/2025

At Al Ebtekar Factory, we are committed to protecting our customers’ privacy and safeguarding their personal information.
Customer information (such as name, phone number, and address) is collected only for the purpose of order fulfillment and service improvement.
Your data will never be shared with third parties except as required for delivery or payment services.
We implement technical and administrative measures to keep your information secure.
By using our store, you agree to this Privacy Policy.

Use of Website: By using our store, you agree to comply with these Terms & Conditions.
Products: Product images shown are for illustrative purposes; actual products may slightly differ upon execution.
Pricing: Prices are subject to change without prior notice. The applicable price is the one confirmed at the time of order.
Payment: Payments can be made through available methods (cash on delivery or bank transfer).
Delivery: Delivery time and location will be arranged in agreement with the customer.
Intellectual Property: All photos, content, and designs on the store are owned by Al Ebtekar Factory and cannot be used without prior permission.

Since all doors are custom-made based on customer measurements, products cannot be returned or exchanged once the order is confirmed and production has started.
In case of a manufacturing defect or damage during delivery, the customer has the right to request a repair or replacement after verification.
Customers are required to inspect the product upon delivery and notify us immediately of any issues.
Returns do not apply to cases caused by misuse or improper installation by the customer.

For inquiries or support, feel free to reach us:

Al-Ray Gallery Phone Number: 96567095338

Creative Design Gallery Phone Number: 96560072062

Shuwaikh, Kitchens Street Phone Number: 96560072012